 |
 |
Yarns by Brand |
Yarns by Type |
Yarns by Weight |
 |
|
 |
Terms and Conditions |
When buying goods over the Internet, the consumer is entering a legally binding contract. In placing an order with Wightcat Wools, the customer accepts the terms and conditions set out below. Deliveries: We aim to despatch goods the next working day, however, please allow up to 28 days for items that are out of stock. We will notify you by email once the goods have been dispatched or if any of the goods are out of stock. If you have paid by cheque we do wait approx 5 working days for cheques to clear so if your order is urgent we ask you to phone us with your credit card details. E-cheques can take even longer to clear. We are now able to take credit card payments over the phone for mail order customers, so if you have any problems accessing the payment system on our website please call us and we will be happy to help you UK Delivery method is Royal Mail or Parcel Force or by a courier/freight service as appropriate Overseas and European Delivery method is via Air Mail, unless requested otherwise by customer. We recommend purchasing the additional insurance for Overseas and European; whilst we will do everything possible to ensure security and we obtain proof of posting, if additional insurance is not taken out we cannot accept liability for lost parcels outside the UK. Payment Options: All transactions are in pounds sterling. All goods must be paid for before they are dispatched. The website offers payment via Paypal. You do not need a Paypal account and can pay with a credit card, there is also the option to send a cheque for your goods. Please note if you have paid by cheque please allow 5 working days for cheques to clear, if your order is urgent we ask you to phone us with your credit card details. If you prefer to speak to a person you are welcome to phone us with your order on 01983 527525 Product Descriptions: The illustrations/images on this website are for identification only and are not to scale. Products may differ in specification or packaging from those pictured. All sizes are approximate. Colour charts are for guidance only and accuracy is limited by the VDU screen capabilities. Prices & Supplies: All goods are subject to availability. The prices of the goods for sale remain valid until such a time that they are changed on this website. Any goods ordered will be charged at the price quoted on the website at the time the order was placed. Damaged Goods: Please notify us immediately if any of your goods are damaged or missing. Damaged goods must be returned within 14 days for refund or replacement to the address below. Please contact us by phone first. The Right to Cancel: Under the UK Distance Selling Regulations, the customer has a right to cancel the order within 7 working days of receipt of the goods, provided it is done in writing. They will then be entitled to return the goods in an undamaged and unused condition in their original packaging, to the address below. We regret this does not apply to un-sealed audio or video recordings or computer software,printed publications, periodicals and magazines. A full refund to the value of the goods returned will be given within 30 days. On cancellation 'Wightcat Wools' will not be able to refund return postage and packing costs incurred by the customer. E-Commerce Regulations: UK law is the applicable law. Health & Safety: Goods are supplied on the understanding that they will only be used for the purpose for which they were manufactured and intended. Postage Rates: Postage for the UK is £2.50 - minimum order £10.00 How to Contact us: By email: wools@wightcat.com Privacy: We do not give out any personal information to third parties. We do not send out unsolicited emails; if you wish to receive our newsletters and information please join our mailing list at http://groups.yahoo.com/group/wightcat_wools/ Opening Times: Tuesday - Friday 9.30 - 5pm
|
|
Yarns by Brand |
Yarns by Type |
Yarns by Weight |
|
|
|
|